FAQ's
Sustainability
What is Organic Cotton and why do we use it?
Organic cotton is cotton
grown without the use of genetically modified seeds, fertilizers, pesticides or
any other synthetic agro-chemicals, which are considered to be highly toxic and
therefore, harmful to the earth, cotton workers and consumers.
Since no chemicals are used in the manufacturing process, organic cotton is
hypoallergenic and highly recommended for infants as it is less likely to cause
adverse skin reactions. As compared to conventional cotton, organic cotton has
also been shown to be beneficial for asthmatics.
We use locally sourced GOTS certified organic Indian cotton as the outer layer
for our bedding – because it's better for your baby, and the environment.
What does GOTS certified organic cotton mean?
GOTS stands for The Global Organic Textile Standard, which is recognised as the
world's leading processing standard for textiles made from organic fibres.
Learn more about GOTS here.
What is conventional cotton?
Just because it’s natural, cotton may not be a safe choice. Over years, owing
to demand the processes involved in cultivation and processing of cotton have
changed. Cotton crops use as much as 25% of the world’s chemical pesticides
that are carcinogenic and 75% of conventionally grown cotton is made from
genetically modified seeds.
Is organic cotton softer than conventional cotton?
Organic does feel softer than conventional cotton because the threads that make
up cotton have not been broken down or damaged by chemicals used in their
growing process, making their surface smoother and nice to the touch.
Why choose organic cotton over conventional cotton?
Any choice you make as a parent, that puts your child next to products that are
healthier for him or her and healthier for the environment is something to feel
good about :)
What are Azo free dyes and do you use them?
Azo free dyes are dyes that don’t have azo – basically chemical compounds in
dyes that can cause cancer, can be dangerous to human genes and reproductive
systems if used carelessly. Given that your baby's skin has a natural
sensitivity and an undeveloped derma, the health risk of exposure to aromatic
azo dyes is very high. All our products are Azo free.
Brand/Product
What kind of material do you use?
All of our products are made
of 100% Organic cotton.
Are your products pre-shrunk?
No, but we wouldn't worry too much about it, shrinkage is natural for any
cotton product. That being said, try not to overheat our products. Drying with
high heat can cause more than 6-8% shrinkage. We would recommend hang to dry
where possible and if using a dryer, use the air cycle, no heat.
Can there be a difference in colour between the product photograph on the website and the actual product?
We do our best to keep our colours on our
website as true as possible, each computer screen has its own individual
setting, so there can be differences in colour. if you have a doubt about the
colour of a product, please do not hesitate to contact our customer service
team on info.consciouslabel@gmail.com
Will the colour/prints fade when washed?
We're all natural so some fading is normal. We recommend avoiding the use of
powerful detergents or bleaching agents, and dry naturally in the
shade to retain the original colour and print quality of our products.
Is everything Made in India?
All of our products are manufactured in India and we are proud to be part of Make in India
Why are you so expensive?
We focus on a lot on our organic fabrics, on design, detailing and
the quality and production of our products, many of which are handmade and
produced in limited quantities. Our pricing is a function of all these factors
and the team that works hard to design, produce and distribute them. We try our
best to give great value for our products.
How can I contact the team at Conscious?
If you have any questions regarding products, our policies, offers, or any
other queries you can call us at +91 6268422834 between 10am and 6pm from Monday to Friday
(excluding Indian public holidays). Alternatively, you can send us an email at info.consciouslabel@gmail.com with your name & contact details and we will
get back to you as soon as possible.
How can we let you know we love your stuff?
You can leave us a product review on our website, write to us at info.consciouslabel@gmail.com, send us some pictures (we have a dedicated team who oohs and aahs over
every adorable photo – seriously!) or post on Instagram... and don't forget to
tag us @conscious.label
What should I do when my child outgrows your bedding?
Just drop us an email and send it back to us (provided it's still in good
condition) so we can share them with the little feet that need them more :)
Orders
Can I change/cancel my order?
Yes, you may change/cancel your order if it has not been shipped and it is
not a personalised or made-to-order item. To do so, please get in touch with
our team by calling +91 9819811293 or email us at info.consciouslabel@gmail.com with your order details as soon
as possible as orders are sometimes shipped immediately.
What happens if an item ordered is out of stock/you are unable to fulfill my order?
Our team will get in touch with you and a refund request will be put in motion.
For pre-paid orders the refund will be processed directly into your
debit/credit card or bank account that was used to make the payment. It usually
takes 7 to 21 working days from when the refund request was raised for the
amount to reflect in your account.
How do I redeem my promo code?
Enter your promo code at checkout and the discount will be automatically
applied to the total amount.
Can I get in touch for bulk orders?
Absolutely! We typically require 30 days notice to process orders over 25
pieces in a single design. Email us at info.consciouslabel@gmail.com for bulk order enquiries.
Do you gift wrap?
Our gift bundles come in a luxurious packaging along with reusable drawstrings
sacks that are ready to gift. During checkout, you can opt for a gift
packaging, also you can enter your message in the "special
instructions" box and we can include a personalised gift note from you
too.
Shipping
Does Conscious ship internationally?
Yes, we ship worldwide!
Is there an additional shipping charge?
Please see our Shipping
& Handling Fees section.
How long will it take for my order to reach me?
Please see our Shipping
& Timelines section.
Will all the items in my order be shipped as one package?
Typically, yes.
Returns
What if I receive a defected/wrong product or an incomplete order?
Please see our Returns Policy.
Is it a manufacturing defect if the printed design is not perfect?
Not necessarily – due to the hand printing process, variations and
imperfections may occur in the pattern and this is part of the charm of a
handmade item.
What process should I follow to return a product?
Please see our Return & Exchange Assistance section for details.
Do you arrange reverse pickups?
Yes, and it's Free! Please see our Return & Exchange Assistance section for details.
How long will it take to process my return?
It will take 7 to 14 business days from the time we receive
the products back for you to receive a replacement or refund.
Payments
What payment options do you offer?
We support the following payment options:
1. Credit Card
2. Debit Card (only if your issuer bank permits online transactions)
3. Net Banking (within India only)
4. UPI
Do you offer Cash on Delivery (COD) as a paymentoption?
Yes
Do you accept payment in multiple currencies?
No, currently we don't.
Do you accept payment through cheque/demand draft?
No, currently we don't.
How do you ensure the security of online payments?
We are using a very secure and trusted payment gateway to provide full security
to our customers. If an amount is deducted after any failed transaction, it
will be reverted to the bank account of the customer within a few days of time.
Do you save credit card information?
No, we do not store any credit/debit card information. We are as paranoid about
your credit/debit card information as you are! Your payment details are
encrypted and sent to the payment gateway directly for billing. At no point is
this information stored by us.
I am not being able to make a payment using my credit card. What should I do?
Anyone not being able to use a credit card can try a debit card, UPI or net banking (within India). You could also re-attempt the transaction after sometime as it could be due to a server problem.
How do I know that my online transaction was successful?
You will receive an email from us after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.